Contact Us

Please check out our Frequently Asked Questions for the answers to many common inquiries.

View VANOC offices contact information, including address and phone numbers.

Vancouver 2010 Ticketing Call Centre

Customer service representatives are available to answer any questions you may have about ticketing for the Vancouver 2010 Olympic and Paralympic Winter Games.

By Phone

Call 1.800.TICKETS (1.800.842.5387)

Monday to Friday (excluding holidays): 09:00-19:00 (PT)
Saturday: 09:00-16:00 (PT)

*Call centre hours during Phase 3 are 10:00–19:00 (PT) Saturday, November 7 and 09:00-17:00 (PT) Sunday, November 8.

For persons who are deaf or hard of hearing
TDD/TTY: 1-604-629-7140

By E-mail

Submit your Vancouver 2010 ticketing question by e-mail to customercare@tickets.vancouver2010.com

In Person

Main Ticket Centre – Vancouver:

Opens November 18, 2009
Location: Robson Square
Hours of operation:
Monday – Saturday: 10:00-18:00
Sunday: Closed
Hours of operation will change closer to Games time.

Main Ticket Centre – Whistler:

Opens November 26, 2009
Location: Whistler Medals Plaza
Hours of operation:
Monday – Saturday: 10:00-18:00
Sunday: Closed
Hours of operation will change closer to Games time.

Venue Box Offices:

Each venue box office will open on the first day of competition at the venue. See the competition schedule
Box offices will open two hours prior to competition for Vancouver venues and three hours prior to competition for Whistler venues.

Volunteer Information Centre

If you have a volunteer-related question, please see our extensive list of Frequently Asked Questions, or contact our Volunteer Information Centre.

Call 1.866.925.8657
Monday to Friday: 9:00 am to 5:00 pm (PST)